Our client, a top international luxury hotel in Japan is currently looking for Director of Guest Experience.
Our client, a top international luxury hotel in Japan is currently looking for Director of Guest Experience.
Responsibility:
Build a Guest Experience team that extends into other Rooms departments, Food & Beverage, and Spa. Working with and guiding Guest Recognition Specialist and Executive Office.
Manages and lead all guest experience related matters, working closely with the Hotel Manager & Quality Assurance Manager, to guide the hotel in GES results and engagement with guest.
Communicates and liaise closely with Reservations, Front Office, Concierge, In Room Dining, Housekeeping and F&B Outlets to ensure follow up on any special problems, guest requests (to include amenities, room set ups, preregistration etc.)
Review arrivals, departures and in house guests to ensure proper handling of VIPS and their preferences and be able to discuss in daily and weekly meetings utilizing Golden, KEY and Messenger and all communications channels.
Provide seamless arrival/departure experience for VIPs starting from profile check, pre-arrival emails, room inspection, curbside meet and greet, in-room check in, personalized itinerary working with Concierge and keeping amenity programs relevant, reviewing bill prior to departure, to meet upon departure, etc
Interested candidates, please send your updated CV to Fancy at: hospitality4@selective.com.hk
And quote job reference number: FF20230630-2
