Our client, a leading hotel chain in the world is currently looking for Senior Manager- Learning & Development for their Contact Centre in Guangzhou.
This key leadership role will have both regional and China site specific responsibilities. As the L&D leader, this position will oversee learning and development strategies, processes, content and program designs and initiatives across Colleague Training (new hire and ongoing), Talent Management and Communications.
The Learning leader will also be responsible for Quality Management which emcompasses interaction standards, quality reporting and will partner with Operations to adopt to plan and execute a holistic strategy for delivery of best in class quality interactions with our guests and customers.
•Minimum 5 years in a contact center training or operations management capacity, learning teams of trainers and quality assurance specialists.
Interested candidates, please send me your updated CV to: firstname.lastname@example.org
And quote job reference number: ML20201203-3
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