Our client, a leading hotel chain in the world is currently looking for Site Director for their Contact Centre in Guangzhou.
The incumbent sets the vision for the center, especially critical during a pivotal period of operational transition and ramp up, and translates the vision into strategies and initiatives that will contribute to the site’s success.
Key to achieving this vision will be building a strong leadership team that has the capabilities to quickly stabilize and grow a new team to deliver on the expected performance levels.
The Director has responsibility and accountability for the overall performance of the Center and oversees Operations & Guest Services, Human Resources, Learning & Development, Workforce Management and Technology.
This role develops strategies to ensure the customer experience is consistent with company vision and values, and work in close partnership with functional partners within the global Centre and Regional teams to ensure globally consistent yet regionally relevant processes and policies.
•Minimum 10 years of relevant professional experience in contact center operations, sales, marketing of related function, demonstrating progressive career growth and pattern of exceptional performance.
•Successful experience in leading large and diverse teams and in managing large scale initiatives.
•University degree in Business Administration, Sales and Marketing or related field.
Interested candidates, please send me your updated CV to: firstname.lastname@example.org
And quote job reference number: ML20201203-2
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